1. Introduction
Liztty ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mini-mover and courier services across Sydney and Brisbane.
By using our services or website (liztty.com), you consent to the practices described in this policy.
2. Information We Collect
We collect information that you provide directly and information collected automatically:
2.1 Information You Provide
- Contact details: name, email address, phone number, delivery addresses
- Booking information: pickup/delivery locations, item descriptions, service preferences
- Payment information: processed securely through our payment providers
- Communications: emails, messages, feedback, and customer support interactions
- Identity verification: for age-restricted deliveries (e.g., alcohol)
2.2 Automatically Collected Information
- Device information: browser type, operating system, device identifiers
- Usage data: pages visited, time spent, referral sources
- Location data: approximate location based on IP address (we do not track precise GPS location)
- Cookies and similar technologies (see Section 7)
3. How We Use Your Information
We use your information to:
- Process and fulfil your service bookings
- Communicate with you about your orders and services
- Provide customer support and respond to inquiries
- Send service updates, confirmations, and delivery notifications
- Process payments and prevent fraud
- Improve our services and website experience
- Send marketing communications (with your consent, which you can withdraw at any time)
- Comply with legal obligations
- Take proof-of-delivery photos for your records and dispute resolution
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: delivery drivers, subcontractors, and partners who help us provide our services
- Payment processors: to securely process your transactions
- Analytics providers: to help us understand and improve our services
- Legal authorities: when required by law or to protect our rights
- Business transfers: in connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit (HTTPS/TLS)
- Secure payment processing through PCI-compliant providers
- Access controls and authentication for our systems
- Regular security assessments
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically:
- Booking and transaction records: 7 years (for tax and legal compliance)
- Marketing preferences: until you unsubscribe or request deletion
- Proof-of-delivery photos: 90 days
- Customer support communications: 2 years
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These include:
- Essential cookies: required for the website to function properly
- Analytics cookies: help us understand how visitors use our site (e.g., Google Analytics)
- Marketing cookies: used to deliver relevant advertisements (with your consent)
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
8. Your Rights
Under the Australian Privacy Act 1988 and applicable laws, you have the right to:
- Access: request a copy of the personal information we hold about you
- Correction: request correction of inaccurate or incomplete information
- Deletion: request deletion of your personal information (subject to legal obligations)
- Opt-out: unsubscribe from marketing communications at any time
- Complaint: lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, contact us at hello@liztty.com.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: